FAQ

Call Us: 772-871-5900

Delo Medical Associates

What is a Patient Centered Medical Home?

Here at Delo Medical Associates we have been recognized by the National Committee for Quality Assurance (NCQA) as a Level 3 Patient Centered Medical Home. The Medical Home is an innovative, team-based approach to providing health care. A partnership develops between the patient, his/her Primary Care Physician, and a health care team. Together, we will work to coordinate the services you need and to provide the best healthcare possible. You will be asked to choose your Primary Care Physician/Provider (PCP). However, your PCP will have a team of other PCP’s, nurses, and support staff. This team will work with you to provide all of your healthcare needs.

Improved Healthcare Access: Routine and follow-up care will be provided in a timely manner and can be arranged by calling our team directly. We will be monitoring your medical needs and will proactively contact you to schedule follow-up appointments at a convenient time for you. Your Medical Home Team will help to coordinate your follow-up and specialty appointments.

Improved Communication and Access to Information: You can communicate with a Medical Home Team member anytime during normal working hours by calling our office. You will be given access to a Web-based computer system called the “Health Portal” that will allow you to learn about a particular medical condition, electronically communicate with your Healthcare Team, and receive electronic reminders about your personal conditions, get your Personal Health Record, review lab and test results, and more. We have several on-site interpreters that speak Spanish, Portuguese, and French. If you require additional interpretation services, we will provide that for you with that if requested.

How will I contact my Medical Home Team?

You can contact any member of your healthcare team to arrange an appointment or to discuss your healthcare needs by calling 772-871-5900, Monday-Friday (except holidays) between the hours of 7:00 AM and 5:00 PM. Outside of normal office hours, for urgent matters you can
call the same number and you will be directed to the on-call Provider. Please continue to call 911 for all emergencies. It will be necessary for you (or a surrogate) to let the Medical Home Team know if you are seen by any other provider. This will allow us to continue to coordinate your healthcare needs.

What are Delo Medical Associates expectations of me?

We expect you to provide us with your medical history, as well as information about any care you obtain outside of our practice, to include your current medications, recent test results, visits to other doctors and healthcare providers, hospitalizations, and emergency department visits. We are very excited to be a part of this innovative delivery system. We have worked very hard to ensure that things go as smoothly as possible for you and we are confident that you will be pleased with the patient-centered approach of the Medical Home at our location.

What is a D.O.?

A Doctor of Osteopathy, D.O. and a Doctor of Medicine, M.D. utilize all scientific methods of diagnosis and treatment, including the use of medications and surgery. However, D.O.'s have an additional dimension in their training and practice, one not taught in medical schools giving M.D. degrees. The D.O. recognizes that the musculoskeletal system (the muscles, bones, and joints) make up over 60% of body mass, and that all body systems including the musculoskeletal system are interdependent. Disturbance in one system of the body may case altered function in another. The interrelationship of the body systems is affected through the nervous and circulatory systems. The emphasis on the relationship between body structure and organic functioning gives a broader base for the treatment of the patient as a whole. These concepts require a thorough understanding of anatomy and the development of special skills in recognizing and correcting structural problems through manipulative therapy (adjustments). D.O.'s use structural diagnosis and manipulative therapy along with all of the other more traditional forms of diagnosis and treatment to care effectively for patients and to relieve their distress. Dr. Delo is interested in more than giving shots or prescriptions for a suspected illness. She is trained to recognize and treat the source of the problem. Dr. Delo places emphasis on the consideration of the whole person in providing medical treatment, stressing prevention and treatment of causes of illness instead of treating symptoms alone.

What types of insurance plans do you accept?

We currently accept most PPO's such as Florida Blue (formerly Blue Cross Blue Shield of Florida), United Healthcare, Cigna, Aetna, and more. We accept some HMO's, Medicare, and most Medicare replacement plans. We do not accept any type of Medicaid. You may call our billing department at any time to determine whether or not we accept your insurance plan at 772-871-5611.

What is an Accountable Care Organization?

Accountable Care Organizations (ACOs) are groups of doctors, hospitals, and other health care providers, who come together voluntarily to give coordinated high quality care to their Medicare patients. The goal of coordinated care is to ensure that patients, especially the chronically ill, get the right care at the right time, while avoiding unnecessary duplication of services and preventing medical errors. When an ACO succeeds both in delivering high-quality care and spending health care dollars more wisely, it will share in the savings it achieves for the Medicare program.